Refund policy

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a exchange, you can contact us at salesbranighty@gmail.com. Please note that exchange will need to be sent to the us.

If your exchange is accepted, we’ll send you a exchange product within 7-14 working days window, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange question at salesbranighty@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like intimate products (such as nighties, panties, or body shapers) given the hygiene factors, custom products (such as special orders or personalized items), and self care goods (such as beauty products). Please get in touch if you have questions or concerns about our specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Tracking & Delivery: Once an advance-paid order has been dispatched with a tracking number, delivery responsibility rests with the courier service. We kindly ask that you keep an eye on your tracking details to ensure successful delivery, as we are unable to resend parcels or issue refunds for unclaimed shipments.

Multipacks & Sets: Items sold as a "Pack of 2" are non-exchangeable. Please note that for all multipacks (including Pack of 2 or Pack of 4), items feature a fun variety of random colors selected at dispatch.

Shipping returns

To return the product, consignee should mail product to our address. Consignee will be responsible for paying for delivery charges for returning the item. Both sides delivery charges have to be paid by the consignee for exchange.

Delivery Time

Our standard delivery time period is 5-7 business days. However, any unforeseen situations might disrupt the delivery within stipulated time period mentioned.